Analisis Kepuasan Pengguna Sistem Informasi E-Campus Menggunakan Metode E-Servqual Dan Model Kano

This study aims to identify the dimensions and service attributes that need be improved, as well improvements related quality of services provided by e-campus system students at UIN Mahmud Yunus Batusangkar. It also students. in order provide advice or consideration improve campus developer, which turn will produce a solution for user satisfaction. The procedures used include 5 stages are planning, gathering information processing analysis latest reporting review. research results created calculations using e-servqual 0.92 ≤ 1, showing could said unable fulfill students' expectations. If level performance is met, it bring about very large increase But if not fulfilled, reduce Whereas canoe model gets eight included must-be category, one-dimensional six attractive attributes. ranking obtained source prioritized improved. Every attribute has negative value less effective achieving satisfaction